Warm prompt (United States time 16: 00-08: 00 reply message)
1. Dear friend, thank you for buying the gifts in our shop. Please remember to provide their full name, detailed address, postal code, phone number., So that they can receive their package successfully.
2. We use Asian szie, Please measure the size according to the clothes they usually wear (not their body), check their size with below size chart before buying, If their measurement is pending between two sizes, advise the selection of the Larger size. If she is not sure about the size, please leave me a message about her weight and height, I can give them a suggestion.
Note: Please allow 0.5-1 inches differs due to manual measurement. (1 inch = 2.54 cm)
The color of the actual article slightly deviate from the above images due to different computer screen, thanks for your understanding.
| Tops size
SHIPPING AND DELIVERY
We are proud to offer international free shipping
services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by China Air Post, ePacket or EMS depending on the weight and size of the product and the client's location.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|Australia, New Zealand
|Mexico, Central America, South America
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
We Offer 15-Day No Worries No Question Money Back Guarantee!
Your satisfaction is our #1 priority!
Therefore, we offer a 15-Day NO QUESTION Money Back Guarantee
to all our clients for all items. You can request a refund within 15 days beyond the guaranteed period of delivery(45 days) for no matter what reasons!
*You can submit refund requests by sending a message on Contact Us page.
Once we get the message, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
- If you do not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you receive the wrong item you can request a refund or a reshipment.
- If you do not like the product you’ve received you can request a refund but you must return the item at your expense and the item must be unused.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.